Quote:

Dear Sir:

To be frank, how do you expect me to know that the funds in my account "do not belong" to me when your own Live Chat representative tells me that the funds are there because the withdrawal has been denied? Given the fact that I initiated the Live Chat myself that told me this, I don't see how you can say that I didn't contact you to solve the problem. I obviously did contact you, and based my actions on what I was told. Was I supposed to ask for someone in management to explain to me what your Live Chat representative already had?

Being a senior moderator on an online gambling forum that numbers over 17,000 members, and since you've said this is your final decision, I'm unfortunately forced to relay this incident to these members. Being that the forum advocates that players always follow the terms and conditions of a casino or sportsbook, I'm sure the members will want to know of a casino/sportsbook that does not follow the same standards of good business.

Given this matter, and an ongoing problem with redeeming Club Cash points in your business, I'm forced to say that you have lost a customer in this instance -- and probably future customers -- unless you reconsider.

J

---------[ Received Mail Content ]----------

Subject : RE: [RE]Live Chat with Wagerunit livechat regarding withdrawal ;
Date : Thu, 29 Oct 2009 15:55:37 -0700
From : "Wagerunit Support"
To : J

Dear J

I can see where you are coming from with this matter.

However the funds were not supposed to be in your account because the check was sent already with or without the roll over requirement.

In any case when you see funds that are not belong to you, you need to contact us so that the problem can be resolved.

This is the final decision from Credit department.

Regards,

Aaron Johnson
WagerUnit


From: J H 
Sent: Thursday, October 29, 2009 2:44 PM
To: Wagerunit Support
Subject: [RE]Live Chat with Wagerunit livechat regarding withdrawal ;

Dear Sir:

That is incorrect information that you have listed below.

I initiated the withdrawal for $850 on October 21st as indicated. Though the withdrawal was shown as processed in the cashier, $850 was put back into my account. When I questioned why this had occurred during a Live Chat, I was told that I had not completed the proper rollover associated with the bonus I received. To be exact, I had completed $12,500 worth of wagering, but was told I needed to complete $20,000 worth of wagering which would be the correct 20x rollover of the deposit and bonus as advertised.

Since I wanted to comply with your terms and conditions as a good customer, I completed that additional $7500 worth of wagering to complete the rollover. This was not a case of me "not report[ing] the false credit and kept playing in Casino" as you've claimed. This is following what your Live Chat representative informed me I needed to do. It is through no fault of my own that I proceeded to win more money in the Casino until I met the 20x rollover that you required of me with funds now amounting to $1350.

I respectfully ask that you issue yet another check in the amount of $500 in order for my complete withdrawal of $1350 to be honored. I have faithfully followed all of your terms and conditions, risking the $850 returned in me in order to do so. I believe you will agree I have only acted in good faith and I would expect a business of your magnitude to do the same.

I await your response and both checks to arrive at my residence.

J

---------[ Received Mail Content ]----------

Subject : Live Chat with Wageru! nit livechat regarding withdrawal ;
Date : Thu, 29 Oct 2009 12:44:28 -0700
From : "Wagerunit Support"
To : "'J H'"

Dear J

Live Chat with Wagerunit livechat regarding withdrawal ;

You have requested for withdrawal of $850 USD on Oct 21st .

The Check of $850 USD was processed on Oct 26th, however there was still funds in your account due to support’s mistake.

You will receive check of $850 USD within 3-4 weeks by our regular mail.

You have requested another withdrawal of $1350 USD on Oct 25th. This withdrawal will be cancelled since you have already requested your funds and did not report the false credit and kept playing in Casino.

Please contact us by email if you have any questions, as our live chat support will not be able to answer any of questions regarding this issue.

Thank you for playing at WagerUnit.com.

Regards,

Aaron Joshon
Credits
Wagerunit

Quote:

Originally Posted by FENDER
What really gives the game away is the cheque is dated on the 26th, that's 5 days after the original withdrawal, and I'm guessing also after you completed the 2nd lot of wagering. Time for them to look at the situation and screw you  If the cheque had been sent before you completed the 2nd lot of wagering, they would have a case.